Response and Surveillance System for Childhood Lead Exposures (RASSCLE)

The Response and Surveillance System for Childhood Lead Exposures (RASSCLE) is a case management and surveillance software program developed to help local health departments track, investigate, and follow up on lead poisoning cases. RASSCLE stores comprehensive data relevant to lead poisoning cases, including patient names, addresses, blood lead results, and follow-up data.

The system is used by the Maternal, Child, and Adolescent Health Program (MCAHP) and Childhood Lead Poisoning Prevention Program (CLPPP) Public Health Nurse. These programs provide services to promote the well being of the community and focus their efforts on childhood lead poisoning prevention activities and services that help achieve program and public health strategic plan/performance measures as determine by state, federal and local agencies.

MCAHP CLPPP Managers

• Angie Toyota (323) 869-7171 atoyota@ph.lacounty.gov
• Douglas Morales (213) 989-7223

MCAHP Support Group

• Carmen Gutierrez (213) 637-8477
• Alfredo Esquivel (213) 637-8467

Users from the MCAHP and CLPPP programs get added to the RASSCLE system after an internal request is submitted to the MCAHP CLPPP Managers. Users then access the system via Foxpro interface.

MCAHP CLPPP Managers

• Angie Toyota (323) 869-7171 atoyota@ph.lacounty.gov
• Douglas Morales (213) 989-7223

MCAHP Support Group

• Carmen Gutierrez (213) 637-8477
• Alfredo Esquivel (213) 637-8467

• Connectivity within the County intranet for system users

Service Desk/Incident Management

• User: Users that cannot access RASSCLE will initiate a Enterprise Help Desk service ticket
• Tier 1 - PHIS Help Desk Remote Access: PHIS Help Desk tries to resolve service ticket remotely.  If unsuccessful, proceed to Tier 2
• Tier 2 – MCAHP Support Technician: PHIS Help Desk will refer user to MCAHP Support Technician (s) troubleshoot the issue. If unsuccessful, technician works with ISD and facility network technician to resolve ticket. If successful, technician goes to User’s PC to resolve service ticket.  If ticket cannot be resolved, proceed to Tier 3
• Tier 3 – MCAHP CLPPP Managers Ticket with ISD: One of the designated facility staff will assign ticket to ISD Support
• Tier 4 – PHIS System Administrators Support: when done who will resolve the service ticket

By each DPH Facility’s IS Department:

• Network connectivity and response time
• Resolving local PC issues

By ISD:

• Network connectivity and response time

By Immunization:

• Maintaining and upgrading three environments (Production, Staging, and Training)
• Maintaining and upgrading interfaces with RASSCLE
• RASSCLE System bugs and issues impacting functionality
• Keeping system documentation (user and training manuals) current with version releases

By PHIS Help Desk:

• Network connectivity and response time
• Triaging Service Request

End users of this service include:

• PHN Health Service Staff

Mission-critical

• RASSCLE should be classified under the  priority of Normal.
• Poor system performance will impact the need to efficiently provide services performed by Health Service Staff

Version 2.3

• 6/05/2017 This release incorporates the correction of some minor defects discovered during the RASSCLE Implementation contract period and minor enhancements to the California Immunization Registry software.

Business hours for service support:

• Service Desk/Incident Management: 7:30-5:00, Mon-Fri

• Problem Management: 7:30-5:00, Mon-Fri

Assistance is available by the end user creating a service ticket with the Enterprise Help Desk.

 Metrics for success

• Incident Management:
  

  Priority	Initial Response	Follow-Ups	Resolution
  Immediate	10 mins.	30 mins.	1 hour
  High	30 mins.	1 hour	4 hours
  Normal	1 hour	3 hours	8 hours
  Planned	1 day	2 days	4 days

• User satisfaction: 95% positive
• Problem Management: Reduction in time to close issues.
• Change Management: Minimize downtime for system version upgrades and reduction in number of unplanned changes.
• Performance Management: reduction in number of unplanned downtime activity and reduction in number of intranet connectivity problems.

Minimum user requirements:

• This site will work optimally for users logging in with Internet Explorer browsers versions 8 or higher, as well as Chrome, Safari or Firefox. If you are using alternate browsers and experience display issues, please consider switching to one of the supported browsers.

System available 24 hours 7 days.     

Downtime for system upgrades: To minimize impact for RASSCLE users which run from 7:30 am – 5:00 pm, RASSCLE conducts system upgrades after hours.  Immunization Support notifies all the impacted parties ASAP.

6/05/2017

Changes to this service are subject to approval of the Chief Information Officer, CTO and the Immunization Support Group Manager.